Winkbed Hybrid
Google Rating
5.0
Based on 371 reviews
Our Sleep Guide Online Mattress Showroom Houston
5.0
Emma Keith
1715107074
Jennifer and Justin gave us such a wonderful experience! Definitely recommend going here to look for mattresses because they will give you all the options and help you try it all out!
Katie Breihan
1714940640
Great service. No nonsense. Straight forward experience and leaving with a great mattress!
Brittany Johnson
1714849530
I had a wonderful experience shopping for a mattress at this store. I was trying to decide between a couple mattresses and Niko was extremely helpful each time I visited the store. He was incredibly knowledgeable not only about the mattresses I asked about in store, but other mattresses that were not in store. He was also very patient with me during my multiple visits and endless questions. If you are in the market for a new mattress and don’t know where to start, I highly recommend paying a visit to Our Sleep Guide and chatting with Niko!
Shannon Lavine
1714841057
Wonderful experience. Tia was very helpful and knowledgeable. We went into the store with a few ideas. She made a great recommendation on the bed we ended up choosing. The process was easy and seemless. The store was clean and peaceful. We are so excited about our new bed.
Charlie Ponitz
1714751745
Excellent concept. Even better service. Jennifer is amazing and was super helpful!
Vladimir Guandique
1714589361
After feeling overwhelmed with so many online options for box mattresses I was overjoyed to find there was a local showroom where I could try the mattresses firsthand. I arrived minutes before closing and Chase was more than willing to assist in narrowing down what options were best for what I was looking for. It was so great trying so many brands I had only read about but had no idea how different they all were. I couldn’t make up my mind so after mulling it over I returned on a later day and they took care of me the whole way through! I highly recommend this showroom if you are uncertain on what online mattress you want and want to compare!
Emily Sheehy
1714541875
What a fantastic mattress buying experience I had with Our Sleep Guide! Like many other reviews have mentioned, what sets OSG part from other mattress stores are 1) the wide selection of online only mattresses on display to be able to test and 2) the no pressure environment. I first discovered OSG when doing online research about Helix mattresses. I read several of their reviews and comparisons which were extremely detailed and helpful. I then happened to discover that they have a store front in Houston, where I just moved to! I am from New England and there were absolutely no places to try out the Helix mattresses. How serendipitous that I was able to test and purchase a Helix mattress from the company that got me interested from their reviews! I popped in on a Sunday afternoon and met Niko who was so kind, knowledgeable, and honest. I felt like I was having a casual conversation with a friend about mattresses and felt no pressure to commit to a purchase. However, actually testing the Helix luxe mattress had me immediately sold. Niko was also able to get me an excellent price. I couldn’t be happier with the experience! I would 100% recommend using the OSG website to research/compare mattresses (especially online only ones) and visiting the store front to test them out - you won’t be disappointed. It’s well worth the drive to Houston or Austin even if you’re a little further away. The customer service blows other *unnamed* mattress stores out of the water. Thanks again to Niko and OSG!
Courtney Dawn
1714160992
Niko was very helpful and patient, was able to answer all of our questions, and is a delight to work with. And he was able to offer an excellent discount for the mattress we wanted. Trying out the online mattresses was so helpful in being confident we made a choice that was right for us. You will be glad you worked with this company!
Laura Mason
1713210165
I was thrilled to find the store that had the online mattresses I had been resesarching. I couldn't pull the trigger without actually testing it out. They had a great selection of many that were well rated online. I could not find a hybrid model to test when I was calling around, but they had it!I ended up getting a better mattress at a better price than the one I thought I was going to get thanks to the fantastic customer service of Niko. Thank you!
Taylor Tokarz
1713129225
Jennifer was extremely helpful, knowledge, and warm; we quickly found (and bought) a mattress we love!
Mynor Ivan Arana
1713049681
Fantastic store and fantastic staff. Online manufacturers like nectar and others are hard to commit to without being able to try the mattress out. Glad I found this place with an assortment of online brands and I got to try all of them out and take one home the same day without waiting for shipping. I was glad I got to see all the major online brands side by side and confirm their product. They even beat the online discounted pricing!!!! 10/10.
Julio Murillo
1713044285
Great place to purchase a mattress i love that they have a showroom and are able to test out the mattress. Nico was amazing.
Diana Rivas
1713044040
Visited this mattress store today and was blown away with prices and Nico’s expertise. Thank you so much I’m very satisfied with my purchase.
Joanne Gonzalez
1712852285
Helpful showroom manager. Discount was greater than if I ordered myself online. Nice to try the beds in person.
Jonathan Klinvex
1712520755
I worked with Tia and she was incredibly helpful. This is a great spot to test out all the internet, mattress-in-a-box brands. Definitely recommend coming here instead of doing hours of internet research.
Steven
1712187442
Came in for a Helix mattress and Tia was very helpful and knowledgeable about getting us our mattress that best suited my wife and IHighly recommend checking them out for mattress needs
Taryn Lachter
1712099760
I hate mattress shopping - I don’t know who likes it. And the whole idea of buying a giant king bed online without trying it freaks me out. But this store has literally all of them, all the popular ones that are super highly rated and we actually got to try them! Jennifer was super helpful and understood what we needed and directed us to THE most comfy bed either of us have ever slept on. Easy sales experience, super nice bed, clean store. Least painful mattress buying experience of my life!
Brandon Law
1712082560
A must visit on your next buying adventure! I always wondered, what if I could try all those beds in a box that I get targeted ads for. Well, now you can!Jennifer was great and very patient as we tried each and every one. Much better deals than purchasing direct!
Chris Sowa
1711302886
I recently visited Our Sleep Guide Austin and had the pleasure of being assisted by Jennifer. Her knowledge and expertise made my shopping experience exceptional. She took the time to understand my needs and preferences, ultimately helping me find the perfect bed. Her friendly demeanor and professionalism truly stood out. I highly recommend stopping in to find the perfect bed!
Anthony Young
1711219462
Great experience! Niko Blair did an amazing job showing us all 6 mattresses on our hit list and even brought out a mattress from the back for us to try as well. Will definitely return for future needs.
Jay
1710185285
I love this place wanted to get mattress that most places don't cary cuz they have it online and I got try it out it felt good so I made the purchase!!! Ready to get my bed just waiting on the delivery!!!Everything was very easy to get ordered!!! Big thanks to Niko for helping me through the process!!!
Stacy Johnson
1709418846
Jen was awesome and so informative. Didn’t feel like a typical mattress store. So excited for our new bed! Thank yall!!!
Kurt Nelson
1708970432
Update: Our Helix Sunset Luxe arrived 2/24 on time and with no damage. In fact, the driver helped me bring the mattress into the house. We picked up the adjustable bed frame. The frame (though heavy) was easy to put together and get set up. We put the mattress on the frame, unrolled the plastic wrap and allowed the mattress to breathe and fully expand. A few hours later, we put on the bedding and tried everything out. The setup is super comfortable and a dramatic improvement over our old mattress. A great all around experience.Original review: What a great concept of a store that more people need to know about. This shop displays and sells mattresses made by the online retailers like Helix, Avocado, etc. But, you don’t need buy blindly online and do the 100 night trial because the mattresses are there to see and try out. Very convenient and smart. When ordering, the mattresses come directly from the online retailer just as if you ordered online. Our Sleep Guide gives the same (and sometimes better) pricing of the online retailer. However, the best part of the process is Justin, Jennifer and Tia. Very professional, superb product knowledge and not pushy at all. In fact, with Jennifer’s guidance, we avoided making the wrong purchase for my son’s mattress. I have no affiliation with this company. Just a 100% satisfied customer.
Trudy Richards
1708378030
A great place to try out so many online mattress options before purchase! Plus Tia was helpful without being overbearing. Highly recommended!
Alana Phillips Fry
1708369967
Stopped in today to try out a few mattresses. The showroom had several brands and selections. Tia was so kind and helped us narrow down our decision. I highly recommend this location.
River Phillips
1708368472
Tia and Justin were wonderful representatives to help us decide on the perfect mattress. Would highly recommend for anyone interested in popular online mattress brands!
Alyssa Borowy
1708363473
Great customer service, store is nice and clean. My husband and I had a great experience and love our mattress!
Jeff Gordon
1708291242
Tia was very helpful and knowledgeable without being pushy. Great experience. Highly recommend.
Jennifer Allen
1708196046
Have had such a great experience here with Jennifer. I came in looking for a different mattress and she helped me find a better mattress!
Javier Longoria
1708110219
They have a good selection of online mattresses to try, Niko was great, answered all my questions about the differences between the brands/materials used.
Rory Callahan
1707684537
We came in here to find our mattress and had a very pleasant time. Jennifer answered all of our questions and was incredibly helpful, kind, and patient. She’s great!
Phoebe Belser
1707680431
Niko was the best & so helpful! We got the helix midnight luxe for several hundred dollars cheaper than it would’ve been on the helix website & we were able to bring it home with us. Would definitely recommend.
E H
1707522419
This place is awesome. Jennifer was so helpful and we walked away with exactly what we needed. Trying it out before buying saved us a huge headache. The mattresses are very different from what you read about them online! So go wear your pj's in and take a test nap!!
Ruta Venclauskas
1707078669
Extremely friendly, knowledgeable and helpful to my elderly parents. Took lots of time with them and gave them space to discuss.
Clifford LeJeune
1707074987
We went into the showroom with my brother and sister-in-law when we met Niko. He was chill and didn't push products, which is so nice when purchasing a long-term product. He was knowledgeable about the mattresses, bases, mattress pads, pillows, and sheets. I was able to verify his talking point with research that my brother had completed as well as my knowledge from being a former product trainer at Bed, Bath & Beyond in college.The prices were reasonable and offered better prices on some brands if you waived the 100-night product guarantee.If you're in the market for a great night's rest, shop local and check this place out!
Torriel Caballero
1706974045
I recently purchased a king-size mattress from “Our Sleep Guide” mattress store and the experience exceeded my expectations. What sets this store apart is its unique approach—displaying mattresses exclusively available online, allowing us to thoroughly research and choose the perfect mattress at our own pace. The staff was incredibly knowledgeable and accommodating, offering valuable insights without any sales pressure. The variety and quality of mattresses showcased provided us with a wide range of options to suit our preferences. The purchasing process was seamless, and the delivery was prompt. Overall, our experience with this mattress store was exceptional, and we are now enjoying restful nights on our comfortable and carefully chosen mattress. Highly recommend this store for a hassle-free and personalized mattress shopping experience!
Collin Conrad
1706908166
Had a great experience with the store! Very helpful and walked away confident we got the best mattress for us. Niko and Chase were very knowledgable and kind.
Xiaolian Bi
1706667019
We shopped at the store last week - they carry many online only mattresses that have very good reviews, so it's great to have a physical store where you can try out those mattresses. Jennifer was very helpful and knowledgeable. We definitely recommend the store. Oh, i should also mention that the store gives additional discount, which is nice!
Tim B
1706377733
We stopped by to check out the Helix mattresses in person. Niko was super helpful and knowledgeable. We had all of our questions answered and made a purchase in store. The whole process was quick and easy and couldn’t recommend this store more highly (especially relative to other mattress stores in Houston).
Chris Province
1706036911
Great to be able to try all the mattresses you’ve read about online and not have to sort through all the reviews.
Martha Briseno
1705260607
We had an amazing experience with Niko. Very informative throughout the process and no pressure to buy anything. If you’re looking for a knowledgeable person who will have the customers best interest in mind you should check this place out and ask for Niko. This is the best place to test out any online mattresses you were interested in.
Miranda Wilhite
1704578945
Niko was great and a huge help with picking out our new mattress! Definitely recommend 👍🏼
Nabil Ali
1704301642
Niko was amazing and gave us the best deal on a Leesa mattress! After having a negative experience at Mattress Firm, our experience at Our Sleep Guide was exponentially better. They had all the top online mattresses in store for you to try plus they offer a greater discount than what the retailer is offering online. It’s a win / win!
Iris Amarante
1703278287
My name is Jessica Amarante and I just came to the showroom in Houston Texas. Chase was very helpful with providing information on the mattresses in the showroom. I was able to lay on the bed and ended up buying a different mattress then what I actually was interested in. The mattress I choose was even better then the one I saw online. I left the store very excited! I can’t wait until my mattress gets delivered! If you need a new mattress please come to Our Sleep Guide…. Chase will definitely help you!
Maria Amarante
1703278008
Chase was amazing! Very educated about the differences of mattresses which made me feel confident about my purchase. Trust me; when buying something you will use everyday you need it to be GREAT, no time for shortcuts when it comes to quality sleep!
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