Google Rating
Based on 480 reviews
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Our Sleep Guide Online Mattress Showroom Houston
5.0
Chuck Alsleben
3 days ago
A Complete Nightmare – Blames Manufacturer Instead of Taking Responsibility!We visited this store because it was the closest place to try out a brand we liked. The salespeople talked us into spending $2,000 more than we planned, convincing us that this high-end mattress was worth it. We made it very clear that we needed it delivered before my spouse’s surgery, and they assured us it would arrive in just 5-10 days.What they failed to mention? The mattress hadn’t even been made yet. Instead of taking responsibility for misleading us, they completely shifted the blame to the manufacturer, as if they had no control over the process. When only half of the bed arrived, we asked for answers—and got nothing but excuses. The manager and staff just kept repeating, “It’s still in production,” without offering any real solutions. No tracking numbers, no way to contact the factory, and they refused to provide any contact for someone higher up.This store was happy to take our money but took zero accountability when things went wrong. If you don’t want to be left in the dark after dropping thousands of dollars, shop somewhere else.My advice is to just keep looking elsewhere.
Kelsey Hughes
4 days ago
Such an easy and low-key experience. No pressure, lots of great info. Chase was just incredibly kind and lovely to work with.
Thanh Truc Ho
9 days ago
We had a great experience at Our Sleep Guide and were able to choose the best fit matress for us. Mr Chase provided us great advices for an important purchase.
Cecilia Beth
14 days ago
My husband and I had a great experience at Our Sleep Guide working with Judy! She was so attentive what we were looking for and we walked away with a fantastic deal, hundreds of dollars cheaper than if we bought it online Helix’s site online!
Sergio W
14 days ago
Niko was phenomenal. We are moving and wanted a new bed, after 4-5 different mattress stores we decided on doing business with Niko and Our Sleep Guide in Houston. He was extremely knowledgeable, not pushy in any way, and answered all of our questions on the many different mattresses that we tried. If you're like us and have done your research online about brands like Helix and Wink then definitely give Niko a call and try them out in person and take in all the knowledge he has about them all. This was the best experience in our search for a bed and we could not be happier with Niko and Our Sleep Guide!
Lacey Balentine
14 days ago
Amazing experience. Just purchased two Helix mattresses and a base. Niko is an honest and straightforward salesman. Customer service overall was outstanding. We were almost positive that we would be purchasing a bundle from Mattress Firm, but the quality of products here far exceeds anything we’ve seen at their competitors. Before purchasing anything from an online mattress store, I’d definitely check them out here with Niko first.
Sherish Ali
15 days ago
I usually don't leave many reviews but I had to the Our Sleep Guide Houston Showroom because it truly was an amazing experience. Niko and Chase were incredibly helpful and kind, making sure I had all the information I needed to choose the right mattress. What I loved most was being able to test out different online mattresses in person and make sure it was a good fit. The entire process was just very smooth and stress-free. Highly recommend this place for anyone looking for a new mattress!
Katherine Schmitt
15 days ago
Judy and Jennifer were helpful and patient with us as we navigated our first big mattress purchase. We are so grateful for their service. 10/10 would recommend to all!
Anish M
15 days ago
I recently visited Our Sleep Guide after struggling with back and hip pain from my current mattress, especially after having back surgery. I’m very picky when it comes to mattresses and had researched all types of mattresses to find the right one to help with my pain. From the moment I walked in, Chase and Niko were excellent! They took the time to understand my concerns, patiently answered all my questions, and even gave me valuable feedback on how to improve my sleep quality based on my sleeping position.What really stood out was their expertise and dedication to quality. They don’t just sell mattresses—they carefully curate options that have great reviews and high standards, ensuring they don’t compromise. I also appreciated that they have mattresses available to try that are typically only sold online, which made the decision much easier.Thanks to Chase and Niko, I feel confident that I’m getting the right mattress for my needs. If you’re looking for a place that truly prioritizes customer care, knowledge, and top-tier products, this is it! Highly recommend!
Bianca Delinois
17 days ago
Niko was extremely helpful. I’m very indecisive and he helped me secure a better bed than the one I wanted. Would recommended this store to friends.
Greg Haugen
18 days ago
Judy was extremely helpful and knowledgeable and got us a great deal on the perfect mattress for us, highly recommend!
Lynn W
19 days ago
Judy at the Austin store was friendly and helpful. I got the Leesa mattress I wanted within the time frame promised. I’m sleeping happily on it and would recommend it to others!
Tyler Sicard
21 days ago
Worked with Niko and had a great experience at the store. He is very knowledgeable of all mattresses types and brands. Highly recommend visiting the store prior to your next mattress purchase.
Paul Knaus
27 days ago
Judy was very knowledgable and made the buying process very smooth. Will definitely be back for any future mattress needs. A++++
Jie Yong
29 days ago
I had a great experience buying a mattress here! Judy was incredibly kind and helpful, taking the time to understand what I needed and making the process smooth and stress-free. Highly recommend this store, especially thanks to her excellent service!
Nina Houdaifi
a month ago
Judy provided expert guidance on selecting the appropriate mattress for my need
Kaneki Ken
a month ago
Niko Blair was very helpful and professional! 10/10 customer service Definitely recommend
Kirkland Barrett
a month ago
Fantastic and personal service. Great to be able to try these beds in person for certainty.
Kanyon
a month ago
Judy was super helpful and I was able to find a mattress that was perfect for me. this place was much better than a mattress firm where everyone is pushing to make a sale as fast as possible. everyone was super friendly and helpful including Jennifer!
Mike Pal
a month ago
Great overall experience picking out a Helix mattress at Our Sleep Guide Online Mattress Showroom in Austin. Jennifer was a huge help and provided an excellent customer experience. Can’t recommend enough.
Isabel Zamora
a month ago
My husband and I were looking for a new mattress and were unsure but Justin helped us out so much and all of the staff was very kind in helping us find a mattress! Highly recommend coming in store!
Victoria Lopez
a month ago
Justin the owner of Our Sleep Guide was so knowledgeable and welcoming! Judy also helped us out and she was the best!If you want to try a mattress in a box come here FIRST and ONLY. Best customer service. Best options. Amazing all around.
Miguel Jaimes
a month ago
Justin is great! He is very knowledgeable and will guide you to make the right decision. Very honest people who are will work with you financially. Would recommend anyone looking for an online mattress to check this out!
Lacey Telge
a month ago
Good experience buying a mattress. Knowledgeable, friendly and helpful. I felt well informed. The prices were good as well.
A C
a month ago
I recently had the pleasure of working with Niko at Our Sleep Guide (Houston), and I can honestly say it was a wonderful shopping experience. Niko's kindness, enthusiasm, and professionalism are evident. He immediately made me feel comfortable, giving me the space to try out almost every mattress in the showroom without ever hovering or pressuring me.What stands out most about Niko is his patience and understanding. He took the time to truly listen to my preferences, and then used his extensive knowledge to recommend the perfect mattress. I never felt rushed or pushed into making an impulsive decision. Instead, Niko was flexible, compassionate, and worked with me to find the best fit for both my comfort and my budget.Shopping with Niko was a pleasant and stress-free experience. I felt confident in my purchase, knowing I was in good hands with someone who genuinely cared about helping me find the best solution. I would not hesitate to recommend Our Sleep Guide (Houston) to anyone. With a rep like Niko, it's truly the first, last, and only stop you need to make!
Gloria Lee
a month ago
So thankful to have discovered Our Sleep Guide while on the hunt for a new mattress! I am from out of state and was having trouble finding a local showroom that carried Helix mattresses. OSG not only carries Helix, but offers several other online brands that you can test out. A+++ for customer service, Niko and Chase were very helpful and answered all my questions (10+ emails!) while I was debating on my purchase. Huge shoutout to them for their patience and quick, thorough responses. Regarding the mattress, I'm about 1 month into ownership so far and I'm very happy with my decision to go with the Helix Midnight. I definitely recommend OSG to anyone struggling to buy a mattress... don't get overwhelmed reading through thousands of online reviews like I did - just make a visit to Our Sleep Guide!
James Chapman
a month ago
Incredible store! The staff was so helpful and it was an honor to be Judy Grace’s first sale! They have an amazing selection in the store. I would recommend Our Sleep Guide to anyone!
Mary Lewis
a month ago
Judy was so helpful and made our mattress purchase process super quick and easy!!! Highly recommend letting Out Sleep Guide help you with your next mattress purchase!
Christos Pathiakis
2 months ago
Super friendly staff with a great knowledge of their products and honestly about pricing. A legit selection to work with too.
Jeff Potter
2 months ago
Jennifer and Tia were an absolute delight to work with. Very informative and went above and beyond to assist me and my wife. Helped us find a Helix luxe that worked perfectly for us and they found us the best deal we could find. Highly recommend shopping for a mattress here. Thank you!
Grace Kuriakose
2 months ago
I walked in unsure of exactly what to get but I heard about the Dreamcloud. Chase was super helpful and answered all of my questions! He didn’t try to oversell me on anything, I felt like I was trying to buy more than I needed and he wasn’t hovering over me and let me know if something was needed or not. I ended up getting the Helix Luxe Midnight with the adjustable base and a bunch of other things for a great price. They even have an option for delivery and set up!
William Heinrich
2 months ago
The team was very helpful with our shopping experience there. It is great that you can test sleep the products to be sure the substantial purchase you are making is right for you
Hector Escalante
3 months ago
Chase was incredibly helpful while selecting my mattress. He took the time to answer all my questions and made the process smooth and stress-free. Highly recommend!
Johnson Nguyen
4 months ago
This place is such a lifesaver when it comes to purchasing a mattress from online brands! It’s so nice to be able to test out mattresses from brands such as Avocado, Helix, Noola, etc. before ordering. Thank you to Niko and Chase for answering all of the questions my wife and I had! Their help made our decision so much easier and we ended up purchasing the Helix Midnight Luxe from them!
JT C
4 months ago
Highly recommended that you visit the Our Sleep Guide store before purchasing a mattress from any online retailer. Here's why:I began my mattress search online, reading internet guides and reviewing top-ten lists. My wife and I were impressed by the online reviews of the Helix Elite mattress line but wanted to try out the different firmness options (soft, medium, firm) and potentially explore other brands.The Our Sleep Guide (OSG) showroom in Austin carries most online brands and all Helix models. After we selected our mattress, showroom manager Jennifer guided us through our purchase options and available discounts. By choosing to buy through OSG instead of the Helix online shopping cart, we saved approximately $800 on the bed and base. This saving was in addition to the Helix Black Friday promotion discount offered online. Very helpful.Our time at OSG was well worth it. This small business team saved us a significant amount of money. Thank you OSG!!!
Gabriel Sanchez
4 months ago
I came looking for a new mattress and Niko was very helpful in helping us choose a mattress based on our budget, size, and mattress preferences. I definitely recommend coming to Our Sleep Guide to try any of the mattresses that can only be found online!
Kendall Carpenter
4 months ago
I had a fantastic experience at the Austin Our Sleep Guide location. Jennifer helped me quickly find the perfect mattress for my partner and I. I 10/10 recommend!
Meagan Smallwood
4 months ago
Our experience was wonderful due to Niko who was super helpful, kind, and informative. We were in and out with a wonderful new mattress! Thank you!
Elaina Lam
4 months ago
Wow, I loved my experience at The Sleep Guide. Had all the online mattresses we wanted to try out! Niko was so helpful and insightful. He answered all the questions we had. Great customer service! I would recommend this store to anyone and everyone that is looking for mattresses!
Roxy Larks
4 months ago
We had the pleasure to look for a new mattress with Justin and Tia today. I've been suffering from back pain and sleep apnea and they've been so patient and gracious with explaining which mattress would work best for my/me and my husband's situation. They were also very knowledgeable about physical health and ergonomics. Overall really great experience and highly recommend!
Natalie Amante
4 months ago
My husband and I went to Our Sleep Guide Online Mattress Showroom today with an idea of what we were looking for but admittedly needed a lot of guidance. Niko Blair, the sales manager, was SO helpful and helped us buy the perfect mattress for us. His advice was honest, transparent, and friendly. We didn’t feel pressured at all and left feeling confident in our purchase. 10/10 we recommend this showroom and Niko for your mattress shopping!
Jordan Szenicer
5 months ago
Love this place! Caters specifically to people who want to try out online beds. Jennifer was amazing at helping us find our dream bed. We came back to the store about 5 times and each time she was amazing at helping answer our many questions. She also was able to get a better discount than we could find on our own online. She was also really funny and great to work with each visit. Excellent service!They carry Helix, Avocado, Nest, Dreamcloud, Plank, Nectar, Brooklyn Breeding, Bear, Leesa, and our favorite, Winkbed! We went with the Winkbed Plus!Also they don't work on commission so they won't hover over you like the reps at Mattress Firm or Factory Mattress do. Still very helpful though but not on top of you!Highly recommend!
Kristin Echeverria
5 months ago
We are so happy that we discovered this store while on the hunt for a new mattress. They offer a large inventory with competitive prices. I loved that we were able to try all of the most common online brands in store and that there was no pressure to make a purchase. Nico was very knowledgeable and offered great advice when we were stuck between two mattresses. We couldn’t recommend this store enough and can’t wait until our new mattress gets delivered!
lily Yu
5 months ago
This is the fantastic store to try and shop for a variety of mattresses and adjustable bases. You won’t find anywhere else that has so many popular brands and models all in one place. Besides, the sales manager Niko is such a knowledgeable and customer oriented professional. He is very friendly, efficient and quick responding both at the store and via phone or email. Best of all, the price is very competitive and affordable. Highly recommend this place.
James Hyer
5 months ago
Loved the selection of online mattress I found the one I wanted online but wanted to be able to experience it in person. Most mattress companies only sell certain brands. This store all of the most highly rated ones o that can only be accessed online. If you look up these brands you will see they make the top rated lists. They even have organic one like Avocado.
Angus
5 months ago
Great customer service, and great prices. Make sure to ask about prices without the trial period if you know what you like!
Angel Breeza
5 months ago
Jennifer was so helpful! My partner and I got a Helix Mattress, mattress cover, and 2 pillows + the delivery and all that an absolute STEAL compared to what we thought buying a mattress would be. Thank you Jennifer!
Taylor Resh
6 months ago
This is the BEST place to shop for a new mattress. They have tons of top online brands you can try in store rather than taking a chance online! We got our mattress here in 2021 and came back in 2024 for our guest room. Staff is knowledgeable and friendly!
Nikki Lougee | Strong Events
6 months ago
This place was no pressure to buy and super helpful to find a comfortable mattress! It was also more affordable than other places we’d looked. We would recommend this to a friend!
Kojo Amarteyfio
6 months ago
Jennifer was very helpful, answering all of my questions and helping me to land on the right mattress. And very pleasant to deal with :) Thank you!
Terrence Yeow
6 months ago
These people are awesome. Quick to answer any questions you have and have the best recommendations. It’s awesome to be able to try out the online mattress and have someone give you a honest review based on what you need! Would definitely come back for future purchases. Super informative!
Wyatt Mann
6 months ago
It’s really great to be able to try online beds in person. Niko made the process easy and explained everything very well. We didn’t intend to get a mattress today, but it just made too much sense. Couldn’t be happier with our new bed!
Rachel M. Abrman
6 months ago
Highly recommend this place! Super fast and easy, they had plenty of mattresses to try. Very clean and organized. We had Omar and Nick set up our mattress and they did a wonderful job. Thank you!
Debbie Kao
6 months ago
Chase was very informative and helped us get the best mattress for us. Thank you!
Chelsea Oheim
6 months ago
Wonderful place to test out online mattress brands! The staff is very nice and helpful. Great experience!
N P
6 months ago
Nico was absolutely a pleasure to work with. He helped us through the selection process of a mattress for my wife and I. They were very knowledgeable, and we are happy with the overall experience and decided product. Would highly recommend anyone to visit the store prior to purchasing a mattress. Ask for Nico.
Landon Baker
6 months ago
My wife and I were in the market for a new mattress and I’m so happy we decided to check out Our Sleep Guide! Tia and Jennifer were super knowledgeable, friendly, and able to steer us in the right direction. We had a ton of questions that they were able to answer and we were able to try out several mattresses that we otherwise would not have been able to try without purchasing and hoping for the best.We purchased a king sized Helix Midnight Luxe mattress and adjustable base over Labor Day weekend and saved well over $1000 from the sticker price. We were also moving soon and worried they wouldn’t ship in time, but Our Sleep Guide had both items in stock and we were able to load them up and take them home same day!We would absolutely recommend Our Sleep Guide and plan to be a return customer down the line. Thanks again to Tia and Jennifer!
Corrie Halladay
6 months ago
We finally realized our mattress was nearing the end of its lifespan and it was time for something new. Despite doing our research, I was overwhelmed by the amount of online mattress stores/options. I really wanted to test mattresses in person and found that Our Sleep Guide had a local showroom. Jennifer was super helpful as we tested out various mattresses and she encouraged us to take our time. I felt really good about our decision because it was based on both our research and personal preferences. We ended up getting a better deal through Our Sleep Guide than going directly to the manufacturer’s website. Great experience and would recommend to anyone in the market for a new mattress.
Jamie L
6 months ago
These guys are so friendly and extremely knowledgeable. I felt like I got a ton of information and wasn’t pressured into buying anything. They seem invested in helping their customers find what they really need!
Wendy Cross
6 months ago
Great experience. Quick and easy. Fantastic way to try web/internet store beds.
Anna Economos
7 months ago
Tia was very helpful and it was great to be able to try the online mattress companies in person.
Michael Greene
7 months ago
We had a great experience buying our new mattress and got a great deal! Jennifer was very helpful, answering all of our questions and helping us through this difficult decision making process. And very pleasant to deal with! Thank you!
Colista Nemec_Platt
7 months ago
My husband and I were feeling overwhelmed by all the online mattress suppliers but were very interested in the benefits of many of these beds.We went to Our Sleep Guide and were able to lay on most of the beds off the top of our list. Chase helped us out by answering our many questions. He is very knowledgeable and was available while we were in the store without hovering.I highly recommend checking this place out when looking for a new mattress, no matter your criteria.
Deborah Blackburn
7 months ago
Great place to try out a variety of online mattress brands. Knowledgeable staff, friendly, and no pressure to buy.
Kiley Uherek
7 months ago
Niko was amazing with helping us find the perfect mattress! This store has a great variety of mattresses to test out and choose from. We were able to find exactly what I was looking for, and Niko helped us to save a lot of money in getting the mattress of our dreams!!
Colleen Beyler
7 months ago
I am so grateful we found this place before ordering a mattress online! We came in with one mattress in mind, but Tia gave us some great recommendations and we ended up with something much better for us than what we would have ordered. She was super friendly and we didn't feel any pressure to purchase. Thank you Tia!
Anna Fitzpatrick
7 months ago
Love that they have most of online mattress options to try out before purchasing. Tia, the manager was so helpful and helped up filter down to the best options for our sleep preferences.
Kevin Rounds
7 months ago
Thanks to Justin, he went over everything with me and I was very please with his expertise. The prices were very reasonable and I look forward to my new bed.
Chris Johnson
7 months ago
Great deals and loved getting to see all the different mattresses not in store anywhere else! Niko was great and very knowledgeable!
Katie Boateng
7 months ago
Great experience today. Niko explained the different options clearly and we went with the Avocado Green!
Phillip C
8 months ago
Came in super last minute with only minimal Google research about Helix, Wink, Avocado, etc.. Niko took the time to walk me through the different models, explain the sales, and all other info I needed. Can’t recommend Niko enough.
Ambervale
8 months ago
Niko was absolutely amazing during our visit to the store! He was incredibly attentive and gave us all the time and space we needed to explore the fantastic range of brands, including Tempur-Pedic, Dreamcloud, Saatva, Helix Luxe, and Helix Elite, among others. If you’re tired of those mushy, heat-retaining foam beds out there, you’ll be thrilled with their options here. Plus, they were able to provide this fantastic perk—holding onto the mattress and base until the move-in date before shipping it for free to my future NYC apartment! This store and Niko’s exceptional service truly made our shopping experience outstanding.
Erik Kleinschmidt
8 months ago
Niko and the OSG team took incredible care of us! We were searching a place to try out all of the mattresses that are only available online and this was the perfect solution. Can’t recommend this team enough if you want a five star experience!
Morgan Beasley
8 months ago
Chase, was great! Bought a mattress here before decided to return it because it was too soft, came in convinced I was gonna get an Avocado but helped my decided on a Helix mattress. Excited to try it out!
Kestra Derise
8 months ago
Niko was great. I went when no one was there but I didn't feel pressured to buy. Niko was knowledgeable and straightforward.
Julia Perry
8 months ago
Tia was super helpful and patient with us! She let us spend as much time as we needed and answered all of our questions. We are excited about our new mattress!
Katy Murdza
8 months ago
This was the only place we found where we could fully test some of the online mattresses we were interested in. Niko was extremely helpful and friendly when we came in not knowing much about mattresses. We didn't feel pressured even though we took a long time trying all the mattresses and weren't ready to make a decision that day. We ended up calling back to buy one a couple weeks later.
Milby James
8 months ago
Niko and his crew rock! I've been looking for a mattress online for a year but couldn't make myself pull the trigger. I was so excited to find Our Sleep Guide to test the mattresses I've been reading reviews about for so long. If I had bought my top choice online, I would have made a HUGE mistake. I found the perfect mattress and am so happy. Job well done!
Rebecca Ozuna
9 months ago
Chase did an excellent job in explaining the pros and cons of the various mattresses and was very accommodating and knowledgeable. Excellent place if you want to try out online mattresses before you buy!
Linh Lovegren
9 months ago
I had a great experience with OSG. They have a great selection of mattresses to try out. Tia was very helpful throughout the process and provided great customer service. We had an issue with a mattress that we purchased (not because of OSG, but due to the brand) and Tia quickly rectified the situation. They really stand behind their warranty and customer satisfaction is guaranteed. Thank you!
Monicole Brown
9 months ago
Jennifer was our show room guide and she was extreme knowledgeable and honest. She also made the shopping experience a breeze, not to mention fun. I appreciate her listening to what we needed and giving every possible option. Thanks Jennifer!
Chau Lam
9 months ago
The showroom was cool and clean. Chase was accomodating and friendly. He was really patience with us choosing the right mattress.His recommendations was easy to understand and not pushy at all. We would highly recommend anyone to come try and purchase.
Amber Morgan
9 months ago
Great place to try and buy an mattress. Niko was very helpful in helping to pick the best one.
Angie Copley
9 months ago
Had a great experience. Jennifer was very helpful and knew what I needed based on a few simple questions. I recommend going here.
Sadhana Sundar
9 months ago
Great selection beds! Jennifer was very helpful and listened to our needs in our mattress . Helped us find our next perfect mattress :)
Liz
9 months ago
Great selection of mattresses available at their showroom and they offer a discount if you waive the trail period.
Louise Balli
9 months ago
Highly recommend, Niko Blair was our sales person. Had a great experience and great customer service. Plus they have a wide variety of brands and accessories.
Heidi Chang
9 months ago
I walked into this fantastic store and was immediately greeted by two nice gentlemen, Niko and Chase. I'm the type of person who takes a long time to make decisions, and Niko showed utmost professionalism, explaining everything perfectly. I ended up getting a Helix Moonlight mattress. Niko not only helped me find one that fit my budget but also helped me get my perfect dream mattress. Chase also assisted with his personal bedding experience. This store is just beyond wonderful. Highly recommend!!!
Joan Gelfond
10 months ago
We experienced tornado damage in Cypress recently. With a long list of “to do” items I was overwhelmed by shopping for mattresses. Then I ran across Our Sleep Guide online and discovered they had a warehouse off Hwy 290. I don’t know which was best a room full of various mattresses to try or our salesperson Niko Blair. We had a great experience and Niko was super. Go visit him if you’re considering a new mattress.
Ellie Reynolds
10 months ago
Great experience! Niko was super helpful and knowledgeable about the mattresses in store and offered great discounts, and Chase made the buying process seamless. Highly recommend.
