Google Rating
5.0
Based on 444 reviews
Our Sleep Guide Online Mattress Showroom Houston
5.0
Johnson Nguyen
1732659738
This place is such a lifesaver when it comes to purchasing a mattress from online brands! It’s so nice to be able to test out mattresses from brands such as Avocado, Helix, Noola, etc. before ordering. Thank you to Niko and Chase for answering all of the questions my wife and I had! Their help made our decision so much easier and we ended up purchasing the Helix Midnight Luxe from them!
JT C
1732369403
Highly recommended that you visit the Our Sleep Guide store before purchasing a mattress from any online retailer. Here's why:I began my mattress search online, reading internet guides and reviewing top-ten lists. My wife and I were impressed by the online reviews of the Helix Elite mattress line but wanted to try out the different firmness options (soft, medium, firm) and potentially explore other brands.The Our Sleep Guide (OSG) showroom in Austin carries most online brands and all Helix models. After we selected our mattress, showroom manager Jennifer guided us through our purchase options and available discounts. By choosing to buy through OSG instead of the Helix online shopping cart, we saved approximately $800 on the bed and base. This saving was in addition to the Helix Black Friday promotion discount offered online. Very helpful.Our time at OSG was well worth it. This small business team saved us a significant amount of money. Thank you OSG!!!
Gabriel Sanchez
1732129771
I came looking for a new mattress and Niko was very helpful in helping us choose a mattress based on our budget, size, and mattress preferences. I definitely recommend coming to Our Sleep Guide to try any of the mattresses that can only be found online!
Kendall Carpenter
1732062005
I had a fantastic experience at the Austin Our Sleep Guide location. Jennifer helped me quickly find the perfect mattress for my partner and I. I 10/10 recommend!
Meagan Smallwood
1731268391
Our experience was wonderful due to Niko who was super helpful, kind, and informative. We were in and out with a wonderful new mattress! Thank you!
Elaina Lam
1731178122
Wow, I loved my experience at The Sleep Guide. Had all the online mattresses we wanted to try out! Niko was so helpful and insightful. He answered all the questions we had. Great customer service! I would recommend this store to anyone and everyone that is looking for mattresses!
Roxy Larks
1730925008
We had the pleasure to look for a new mattress with Justin and Tia today. I've been suffering from back pain and sleep apnea and they've been so patient and gracious with explaining which mattress would work best for my/me and my husband's situation. They were also very knowledgeable about physical health and ergonomics. Overall really great experience and highly recommend!
Natalie Amante
1730668696
My husband and I went to Our Sleep Guide Online Mattress Showroom today with an idea of what we were looking for but admittedly needed a lot of guidance. Niko Blair, the sales manager, was SO helpful and helped us buy the perfect mattress for us. His advice was honest, transparent, and friendly. We didn’t feel pressured at all and left feeling confident in our purchase. 10/10 we recommend this showroom and Niko for your mattress shopping!
Jordan Szenicer
1730227202
Love this place! Caters specifically to people who want to try out online beds. Jennifer was amazing at helping us find our dream bed. We came back to the store about 5 times and each time she was amazing at helping answer our many questions. She also was able to get a better discount than we could find on our own online. She was also really funny and great to work with each visit. Excellent service!They carry Helix, Avocado, Nest, Dreamcloud, Plank, Nectar, Brooklyn Breeding, Bear, Leesa, and our favorite, Winkbed! We went with the Winkbed Plus!Also they don't work on commission so they won't hover over you like the reps at Mattress Firm or Factory Mattress do. Still very helpful though but not on top of you!Highly recommend!
Kristin Echeverria
1730064521
We are so happy that we discovered this store while on the hunt for a new mattress. They offer a large inventory with competitive prices. I loved that we were able to try all of the most common online brands in store and that there was no pressure to make a purchase. Nico was very knowledgeable and offered great advice when we were stuck between two mattresses. We couldn’t recommend this store enough and can’t wait until our new mattress gets delivered!
lily Yu
1729614944
This is the fantastic store to try and shop for a variety of mattresses and adjustable bases. You won’t find anywhere else that has so many popular brands and models all in one place. Besides, the sales manager Niko is such a knowledgeable and customer oriented professional. He is very friendly, efficient and quick responding both at the store and via phone or email. Best of all, the price is very competitive and affordable. Highly recommend this place.
James Hyer
1728842977
Loved the selection of online mattress I found the one I wanted online but wanted to be able to experience it in person. Most mattress companies only sell certain brands. This store all of the most highly rated ones o that can only be accessed online. If you look up these brands you will see they make the top rated lists. They even have organic one like Avocado.
Angus
1728154753
Great customer service, and great prices. Make sure to ask about prices without the trial period if you know what you like!
Angel Breeza
1727998309
Jennifer was so helpful! My partner and I got a Helix Mattress, mattress cover, and 2 pillows + the delivery and all that an absolute STEAL compared to what we thought buying a mattress would be. Thank you Jennifer!
Taylor Resh
1727561311
This is the BEST place to shop for a new mattress. They have tons of top online brands you can try in store rather than taking a chance online! We got our mattress here in 2021 and came back in 2024 for our guest room. Staff is knowledgeable and friendly!
Nikki Lougee | Strong Events
1727546716
This place was no pressure to buy and super helpful to find a comfortable mattress! It was also more affordable than other places we’d looked. We would recommend this to a friend!
Kojo Amarteyfio
1726524895
Jennifer was very helpful, answering all of my questions and helping me to land on the right mattress. And very pleasant to deal with :) Thank you!
Terrence Yeow
1725919131
These people are awesome. Quick to answer any questions you have and have the best recommendations. It’s awesome to be able to try out the online mattress and have someone give you a honest review based on what you need! Would definitely come back for future purchases. Super informative!
Wyatt Mann
1725732714
It’s really great to be able to try online beds in person. Niko made the process easy and explained everything very well. We didn’t intend to get a mattress today, but it just made too much sense. Couldn’t be happier with our new bed!
Rachel M. Abrman
1725468476
Highly recommend this place! Super fast and easy, they had plenty of mattresses to try. Very clean and organized. We had Omar and Nick set up our mattress and they did a wonderful job. Thank you!
Debbie Kao
1725304648
Chase was very informative and helped us get the best mattress for us. Thank you!
Chelsea Oheim
1725295555
Wonderful place to test out online mattress brands! The staff is very nice and helpful. Great experience!
N P
1725292582
Nico was absolutely a pleasure to work with. He helped us through the selection process of a mattress for my wife and I. They were very knowledgeable, and we are happy with the overall experience and decided product. Would highly recommend anyone to visit the store prior to purchasing a mattress. Ask for Nico.
Landon Baker
1725283467
My wife and I were in the market for a new mattress and I’m so happy we decided to check out Our Sleep Guide! Tia and Jennifer were super knowledgeable, friendly, and able to steer us in the right direction. We had a ton of questions that they were able to answer and we were able to try out several mattresses that we otherwise would not have been able to try without purchasing and hoping for the best.We purchased a king sized Helix Midnight Luxe mattress and adjustable base over Labor Day weekend and saved well over $1000 from the sticker price. We were also moving soon and worried they wouldn’t ship in time, but Our Sleep Guide had both items in stock and we were able to load them up and take them home same day!We would absolutely recommend Our Sleep Guide and plan to be a return customer down the line. Thanks again to Tia and Jennifer!
Corrie Halladay
1725282139
We finally realized our mattress was nearing the end of its lifespan and it was time for something new. Despite doing our research, I was overwhelmed by the amount of online mattress stores/options. I really wanted to test mattresses in person and found that Our Sleep Guide had a local showroom. Jennifer was super helpful as we tested out various mattresses and she encouraged us to take our time. I felt really good about our decision because it was based on both our research and personal preferences. We ended up getting a better deal through Our Sleep Guide than going directly to the manufacturer’s website. Great experience and would recommend to anyone in the market for a new mattress.
Jamie L
1725214057
These guys are so friendly and extremely knowledgeable. I felt like I got a ton of information and wasn’t pressured into buying anything. They seem invested in helping their customers find what they really need!
Wendy Cross
1725213304
Great experience. Quick and easy. Fantastic way to try web/internet store beds.
Anna Economos
1725051434
Tia was very helpful and it was great to be able to try the online mattress companies in person.
Michael Greene
1724875815
We had a great experience buying our new mattress and got a great deal! Jennifer was very helpful, answering all of our questions and helping us through this difficult decision making process. And very pleasant to deal with! Thank you!
Colista Nemec_Platt
1724798336
My husband and I were feeling overwhelmed by all the online mattress suppliers but were very interested in the benefits of many of these beds.We went to Our Sleep Guide and were able to lay on most of the beds off the top of our list. Chase helped us out by answering our many questions. He is very knowledgeable and was available while we were in the store without hovering.I highly recommend checking this place out when looking for a new mattress, no matter your criteria.
Deborah Blackburn
1724616470
Great place to try out a variety of online mattress brands. Knowledgeable staff, friendly, and no pressure to buy.
Kiley Uherek
1724616389
Niko was amazing with helping us find the perfect mattress! This store has a great variety of mattresses to test out and choose from. We were able to find exactly what I was looking for, and Niko helped us to save a lot of money in getting the mattress of our dreams!!
Colleen Beyler
1724534373
I am so grateful we found this place before ordering a mattress online! We came in with one mattress in mind, but Tia gave us some great recommendations and we ended up with something much better for us than what we would have ordered. She was super friendly and we didn't feel any pressure to purchase. Thank you Tia!
Anna Fitzpatrick
1724369952
Love that they have most of online mattress options to try out before purchasing. Tia, the manager was so helpful and helped up filter down to the best options for our sleep preferences.
Kevin Rounds
1724091723
Thanks to Justin, he went over everything with me and I was very please with his expertise. The prices were very reasonable and I look forward to my new bed.
Chris Johnson
1723412505
Great deals and loved getting to see all the different mattresses not in store anywhere else! Niko was great and very knowledgeable!
Katie Boateng
1722805692
Great experience today. Niko explained the different options clearly and we went with the Avocado Green!
Phillip C
1722202733
Came in super last minute with only minimal Google research about Helix, Wink, Avocado, etc.. Niko took the time to walk me through the different models, explain the sales, and all other info I needed. Can’t recommend Niko enough.
Ambervale
1722119838
Niko was absolutely amazing during our visit to the store! He was incredibly attentive and gave us all the time and space we needed to explore the fantastic range of brands, including Tempur-Pedic, Dreamcloud, Saatva, Helix Luxe, and Helix Elite, among others. If you’re tired of those mushy, heat-retaining foam beds out there, you’ll be thrilled with their options here. Plus, they were able to provide this fantastic perk—holding onto the mattress and base until the move-in date before shipping it for free to my future NYC apartment! This store and Niko’s exceptional service truly made our shopping experience outstanding.
Erik Kleinschmidt
1721835465
Niko and the OSG team took incredible care of us! We were searching a place to try out all of the mattresses that are only available online and this was the perfect solution. Can’t recommend this team enough if you want a five star experience!
Morgan Beasley
1721154666
Chase, was great! Bought a mattress here before decided to return it because it was too soft, came in convinced I was gonna get an Avocado but helped my decided on a Helix mattress. Excited to try it out!
Kestra Derise
1720991433
Niko was great. I went when no one was there but I didn't feel pressured to buy. Niko was knowledgeable and straightforward.
Julia Perry
1720297263
Tia was super helpful and patient with us! She let us spend as much time as we needed and answered all of our questions. We are excited about our new mattress!
Katy Murdza
1720213577
This was the only place we found where we could fully test some of the online mattresses we were interested in. Niko was extremely helpful and friendly when we came in not knowing much about mattresses. We didn't feel pressured even though we took a long time trying all the mattresses and weren't ready to make a decision that day. We ended up calling back to buy one a couple weeks later.
Milby James
1720199326
Niko and his crew rock! I've been looking for a mattress online for a year but couldn't make myself pull the trigger. I was so excited to find Our Sleep Guide to test the mattresses I've been reading reviews about for so long. If I had bought my top choice online, I would have made a HUGE mistake. I found the perfect mattress and am so happy. Job well done!
Rebecca Ozuna
1719936363
Chase did an excellent job in explaining the pros and cons of the various mattresses and was very accommodating and knowledgeable. Excellent place if you want to try out online mattresses before you buy!
Linh Lovegren
1719779212
I had a great experience with OSG. They have a great selection of mattresses to try out. Tia was very helpful throughout the process and provided great customer service. We had an issue with a mattress that we purchased (not because of OSG, but due to the brand) and Tia quickly rectified the situation. They really stand behind their warranty and customer satisfaction is guaranteed. Thank you!
Monicole Brown
1719531927
Jennifer was our show room guide and she was extreme knowledgeable and honest. She also made the shopping experience a breeze, not to mention fun. I appreciate her listening to what we needed and giving every possible option. Thanks Jennifer!
Chau Lam
1719517627
The showroom was cool and clean. Chase was accomodating and friendly. He was really patience with us choosing the right mattress.His recommendations was easy to understand and not pushy at all. We would highly recommend anyone to come try and purchase.
Amber Morgan
1719079373
Great place to try and buy an mattress. Niko was very helpful in helping to pick the best one.
Angie Copley
1718987057
Had a great experience. Jennifer was very helpful and knew what I needed based on a few simple questions. I recommend going here.
Sadhana Sundar
1718927272
Great selection beds! Jennifer was very helpful and listened to our needs in our mattress . Helped us find our next perfect mattress :)
Liz
1718906390
Great selection of mattresses available at their showroom and they offer a discount if you waive the trail period.
Louise Balli
1718473137
Highly recommend, Niko Blair was our sales person. Had a great experience and great customer service. Plus they have a wide variety of brands and accessories.
Heidi Chang
1718037220
I walked into this fantastic store and was immediately greeted by two nice gentlemen, Niko and Chase. I'm the type of person who takes a long time to make decisions, and Niko showed utmost professionalism, explaining everything perfectly. I ended up getting a Helix Moonlight mattress. Niko not only helped me find one that fit my budget but also helped me get my perfect dream mattress. Chase also assisted with his personal bedding experience. This store is just beyond wonderful. Highly recommend!!!
Joan Gelfond
1717032943
We experienced tornado damage in Cypress recently. With a long list of “to do” items I was overwhelmed by shopping for mattresses. Then I ran across Our Sleep Guide online and discovered they had a warehouse off Hwy 290. I don’t know which was best a room full of various mattresses to try or our salesperson Niko Blair. We had a great experience and Niko was super. Go visit him if you’re considering a new mattress.
Ellie Reynolds
1716941577
Great experience! Niko was super helpful and knowledgeable about the mattresses in store and offered great discounts, and Chase made the buying process seamless. Highly recommend.
Mike Pavlak
1716752563
We were looking at the huge selection of online mattress companies and got very confused between all of the different brands and models. Which one would be right for us? How firm is firm? Do we really want to spend a couple grand on a 10-year purchase without trying it? Our Sleep Guide solved the problem in a great way! Their showroom has a ton of models from all the big online sellers and Niko, our salesperson, was super knowledgeable about all of them. No pressure, no negotiations, just friendly customer service and a chance to try out the mattresses for as long as we cared to. As a bonus, they have a little extra discount over the website prices and make the ordering process quick and easy. The whole thing was so convenient we upsold ourselves on a nicer model. Great concept, great execution. Very pleased we visited their showroom.
Anthony
1716489426
Highly recommend. Customer service was great. They were able to answer my specific questions and helped me find the matress my ideal mattress. Was able to test out all of the mattresses I was looking for, and was able to take my purchase home and install immediately.
Christine 63
1716486590
Jennifer was so kind, welcoming and helpful. Not pushy at all and very informative. Thanks!
Jinal Patel
1716419157
Great experience shopping for a mattress! Tia was very helpful in helping us find the right one.
Maria Allan
1716405724
So glad I found this showroom! I had narrowed down my options online but was hesitant to purchase without even sitting on the mattress. Tia was friendly, knowledgeable and helpful. To make things even better, I was able to get some additional discounts and bonuses not available online. Overall great experience!
Raghav Viswanathan
1716150349
Our Sleep Guide Mattress showroom is such a novel idea in a world of hundreds of online mattress options that you have to buy before you try . This showroom gave us the opportunity to try out mattresses that we had seen online and is one of the very few places you can try out the mattresses in store .Niko at the store was beyond helpful - he was knowledgeable, understanding and took the time to help us find what we needed !
Andrew P
1715456861
Niko and Chase are great and managed to give me a shortlist of online mattresses to try that would suit my needs and were quick to answer any questions after I had left and called back. Had a mattress and frame ordered and delivered within a week. Awesome guys.
Emma Keith
1715107074
Jennifer and Justin gave us such a wonderful experience! Definitely recommend going here to look for mattresses because they will give you all the options and help you try it all out!
Katie Breihan
1714940640
Great service. No nonsense. Straight forward experience and leaving with a great mattress!
Brittany Johnson
1714849530
I had a wonderful experience shopping for a mattress at this store. I was trying to decide between a couple mattresses and Niko was extremely helpful each time I visited the store. He was incredibly knowledgeable not only about the mattresses I asked about in store, but other mattresses that were not in store. He was also very patient with me during my multiple visits and endless questions. If you are in the market for a new mattress and don’t know where to start, I highly recommend paying a visit to Our Sleep Guide and chatting with Niko!
Shannon Lavine
1714841057
Wonderful experience. Tia was very helpful and knowledgeable. We went into the store with a few ideas. She made a great recommendation on the bed we ended up choosing. The process was easy and seemless. The store was clean and peaceful. We are so excited about our new bed.
Charlie Ponitz
1714751745
Excellent concept. Even better service. Jennifer is amazing and was super helpful!
Vladimir Guandique
1714589361
After feeling overwhelmed with so many online options for box mattresses I was overjoyed to find there was a local showroom where I could try the mattresses firsthand. I arrived minutes before closing and Chase was more than willing to assist in narrowing down what options were best for what I was looking for. It was so great trying so many brands I had only read about but had no idea how different they all were. I couldn’t make up my mind so after mulling it over I returned on a later day and they took care of me the whole way through! I highly recommend this showroom if you are uncertain on what online mattress you want and want to compare!
Emily Sheehy
1714541875
What a fantastic mattress buying experience I had with Our Sleep Guide! Like many other reviews have mentioned, what sets OSG part from other mattress stores are 1) the wide selection of online only mattresses on display to be able to test and 2) the no pressure environment. I first discovered OSG when doing online research about Helix mattresses. I read several of their reviews and comparisons which were extremely detailed and helpful. I then happened to discover that they have a store front in Houston, where I just moved to! I am from New England and there were absolutely no places to try out the Helix mattresses. How serendipitous that I was able to test and purchase a Helix mattress from the company that got me interested from their reviews! I popped in on a Sunday afternoon and met Niko who was so kind, knowledgeable, and honest. I felt like I was having a casual conversation with a friend about mattresses and felt no pressure to commit to a purchase. However, actually testing the Helix luxe mattress had me immediately sold. Niko was also able to get me an excellent price. I couldn’t be happier with the experience! I would 100% recommend using the OSG website to research/compare mattresses (especially online only ones) and visiting the store front to test them out - you won’t be disappointed. It’s well worth the drive to Houston or Austin even if you’re a little further away. The customer service blows other *unnamed* mattress stores out of the water. Thanks again to Niko and OSG!
Courtney Dawn
1714160992
Niko was very helpful and patient, was able to answer all of our questions, and is a delight to work with. And he was able to offer an excellent discount for the mattress we wanted. Trying out the online mattresses was so helpful in being confident we made a choice that was right for us. You will be glad you worked with this company!
Laura Mason
1713210165
I was thrilled to find the store that had the online mattresses I had been resesarching. I couldn't pull the trigger without actually testing it out. They had a great selection of many that were well rated online. I could not find a hybrid model to test when I was calling around, but they had it!I ended up getting a better mattress at a better price than the one I thought I was going to get thanks to the fantastic customer service of Niko. Thank you!
Taylor Tokarz
1713129225
Jennifer was extremely helpful, knowledge, and warm; we quickly found (and bought) a mattress we love!
Mynor Ivan Arana
1713049681
Fantastic store and fantastic staff. Online manufacturers like nectar and others are hard to commit to without being able to try the mattress out. Glad I found this place with an assortment of online brands and I got to try all of them out and take one home the same day without waiting for shipping. I was glad I got to see all the major online brands side by side and confirm their product. They even beat the online discounted pricing!!!! 10/10.
Julio Murillo
1713044285
Great place to purchase a mattress i love that they have a showroom and are able to test out the mattress. Nico was amazing.
Jonathan Klinvex
1712520755
I worked with Tia and she was incredibly helpful. This is a great spot to test out all the internet, mattress-in-a-box brands. Definitely recommend coming here instead of doing hours of internet research.
Steven
1712187442
Came in for a Helix mattress and Tia was very helpful and knowledgeable about getting us our mattress that best suited my wife and IHighly recommend checking them out for mattress needs
Taryn Lachter
1712099760
I hate mattress shopping - I don’t know who likes it. And the whole idea of buying a giant king bed online without trying it freaks me out. But this store has literally all of them, all the popular ones that are super highly rated and we actually got to try them! Jennifer was super helpful and understood what we needed and directed us to THE most comfy bed either of us have ever slept on. Easy sales experience, super nice bed, clean store. Least painful mattress buying experience of my life!
Brandon Law
1712082560
A must visit on your next buying adventure! I always wondered, what if I could try all those beds in a box that I get targeted ads for. Well, now you can!Jennifer was great and very patient as we tried each and every one. Much better deals than purchasing direct!
Chris Sowa
1711302886
I recently visited Our Sleep Guide Austin and had the pleasure of being assisted by Jennifer. Her knowledge and expertise made my shopping experience exceptional. She took the time to understand my needs and preferences, ultimately helping me find the perfect bed. Her friendly demeanor and professionalism truly stood out. I highly recommend stopping in to find the perfect bed!
Stacy Johnson
1709418846
Jen was awesome and so informative. Didn’t feel like a typical mattress store. So excited for our new bed! Thank yall!!!
Kurt Nelson
1708970432
Update: Our Helix Sunset Luxe arrived 2/24 on time and with no damage. In fact, the driver helped me bring the mattress into the house. We picked up the adjustable bed frame. The frame (though heavy) was easy to put together and get set up. We put the mattress on the frame, unrolled the plastic wrap and allowed the mattress to breathe and fully expand. A few hours later, we put on the bedding and tried everything out. The setup is super comfortable and a dramatic improvement over our old mattress. A great all around experience.Original review: What a great concept of a store that more people need to know about. This shop displays and sells mattresses made by the online retailers like Helix, Avocado, etc. But, you don’t need buy blindly online and do the 100 night trial because the mattresses are there to see and try out. Very convenient and smart. When ordering, the mattresses come directly from the online retailer just as if you ordered online. Our Sleep Guide gives the same (and sometimes better) pricing of the online retailer. However, the best part of the process is Justin, Jennifer and Tia. Very professional, superb product knowledge and not pushy at all. In fact, with Jennifer’s guidance, we avoided making the wrong purchase for my son’s mattress. I have no affiliation with this company. Just a 100% satisfied customer.
Trudy Richards
1708378030
A great place to try out so many online mattress options before purchase! Plus Tia was helpful without being overbearing. Highly recommended!
Alana Phillips Fry
1708369967
Stopped in today to try out a few mattresses. The showroom had several brands and selections. Tia was so kind and helped us narrow down our decision. I highly recommend this location.
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